Policies

Tinybridge Ventures Private Limited ("Tinybridge", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website tinybridge.in, use our services, or interact with us. By using our services, you consent to these practices.

1. Information We Collect

We collect the following types of information:

Personal Information (provided by you):

• Name, email address, phone number, organization details.
• Billing and payment information (processed via Razorpay; we do not store card details).
• Account credentials for service access.

Automatically Collected Information:

• IP address (anonymized), browser type, device info, pages visited, time spent on site via Plausible Analytics (a privacy-friendly analytics tool).
• Usage data (e.g., service interactions, subscription activity).

Information from Third Parties:

• Payment processors (e.g., Razorpay) for transaction verification.
• Service integrations (e.g., open-source tools) with your consent.

We do not collect sensitive personal data (e.g., Aadhaar, health info) unless explicitly required for service delivery.

2. How We Use Your Information

We use your information to:

• Provide and manage services (e.g., tech setups, support for non-profits).
• Process payments and subscriptions.
• Communicate updates, support, or marketing (with opt-out option).
• Improve our platform via analytics.
• Comply with legal obligations.

3. Sharing Your Information

We share data only as necessary:

• Service Providers: Hosting (e.g., AWS/Google Cloud), payment gateways (Razorpay), analytics (Plausible), email tools (e.g., Google Workspace).
• Legal Requirements: To authorities if required by law.
• Business Transfers: In case of merger/acquisition.

We do not sell your personal data to third parties.

4. Data Security

We implement reasonable security measures (e.g., encryption, access controls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

• Personal data is retained as long as needed for services or legal requirements (e.g., 7 years for financial records).
• Inactive accounts: Data deleted after 1 year of inactivity, unless legally required.

6. Your Rights

Under Indian law (DPDP Act 2023), you have rights to:

• Access, correct, or delete your data.
• Withdraw consent.
• Opt-out of marketing.

Email info@tinybridge.in to exercise rights. We respond within 30 days.

7. Children's Privacy

Our services are not for children under 18. We do not knowingly collect their data.

8. Third-Party Links

Our site may link to external sites (e.g., Razorpay). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Policy. Changes will be posted here with the "Last Updated" date. Significant changes will be notified via email.

10. Governing Law

This Policy is governed by Indian laws. Disputes resolved in Bangalore courts.

Contact Us

For privacy concerns: info@tinybridge.in
Tinybridge Ventures Private Limited
WeWork Galaxy, 43, Residency Rd, Richmond Town,
Bangalore 560 025, India.

At Tinybridge Ventures Private Limited ("Tinybridge", "we", "us", or "our"), we strive to provide high-quality tech services to non-profit organizations through our website tinybridge.in. This Return and Refund Policy ("Policy") outlines the terms under which you may request a return or refund for services purchased from us. By using our services, you agree to this Policy.

1. Eligibility for Refunds

• Digital Services and Subscriptions: All our services, including software setups, tool management, and ongoing tech support using free/open-source or proprietary tools, are digital and non-tangible. Refunds are available only within the 7-day cooling-off period from the date of initial purchase or service activation.
• No Refunds After 7 Days: Once the cooling-off period ends, no refunds will be issued for any reason, including dissatisfaction, non-usage, or changes in needs. This is because services are customized and delivered immediately upon purchase.
• Eligible Cases:
  • Service not delivered as described (e.g., critical functionality missing).
  • Duplicate charges due to technical error.
  • Cancellation within 7 days for subscriptions (pro-rated if applicable).

Refunds are not available for:

• Services already fully delivered or consumed.
• Custom configurations or setups completed at your request.
• Changes in your organization's requirements post-purchase.

2. How to Request a Refund

1. Contact our support team at info@tinybridge.in within 7 days of purchase, providing:
   • Order ID or transaction reference.
   • Reason for refund request.
   • Proof of purchase (e.g., Razorpay receipt).
2. We will review your request within 3-5 business days.
3. If approved, refunds will be processed to the original payment method via Razorpay within 7-10 business days. Note: Bank processing times may add 3-5 extra days.

3. Non-Refundable Fees

• A 10% processing fee may be deducted from refunds to cover transaction and administrative costs.
• No refunds for partial usage of services (e.g., if you've accessed tools or support for more than 24 hours).

4. Returns for Physical Items (If Applicable)

We primarily offer digital services. Any rare physical items (e.g., documentation kits) must be returned unused, in original packaging, within 7 days. Shipping costs for returns are borne by you. Refunds exclude original shipping fees.

5. Cancellations

• Subscriptions can be cancelled anytime via your account dashboard or by emailing info@tinybridge.in.
• No refunds for the current billing cycle if cancellation occurs after the 7-day window.

6. Governing Law

This Policy is governed by the laws of India. Disputes will be resolved exclusively in the courts of Bangalore, Karnataka.

7. Changes to This Policy

We may update this Policy at any time. Changes will be posted on this page with the updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions, email info@tinybridge.in or write to:
Tinybridge Ventures Private Limited
WeWork Galaxy, 43, Residency Rd, Richmond Town,
Bangalore 560 025, India.